Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Chris-TalkTalk]

OK thanks, is this the only telephone socket in your home?

Chris

[Clarence]

The master socket is an NTE 5C MK 4

[Clarence]

No Chris.

I have a Master Socket with separate phone and internet sockets.

The router is plugged in to the internet socket.

[Chris-TalkTalk]

Sorry, just to confirm, is it connected to the test socket with the master socket faceplate removed?

Chris

[Clarence]

Yes, the router is currently connected to the main BT socket.

[Chris-TalkTalk]

Thanks, is the router currently connected to the test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Clarence]

That is correct.

[Chris-TalkTalk]

OK thanks, and the router won't reconnect if you leave it, you have to restart it?

Chris

[Clarence]

Hi Chris

There is occasional noise on the line. Not sure of any telephone service disconnections.

The thing is that as soon as I power down the router and power it up again the broadband service is restored.

[Chris-TalkTalk]

Hi Clarence

Line test is passing but is showing disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Clarence]

Hi Debbie.

Sorry it's me again.

When the new router was first connected it worked fine as I reported but it keeps dropping out and needs to be powered down/up to get the internet working again, which is extremely inconvenient as taking lots of online courses.

These are some of the dates/times it happenned.

20/09/24 13:55
21/09/24 Not sure of time

22/09/24 15:40

23/09/24 12:08

25/09/24 14:15

I don't know if you can check what happenned at these times and suggest a remedy?

[Debbie-TalkTalk]

Hi @Clarence 

Perfect, thanks for confirming 🙂

Debbie

[Clarence]

Morning Debbie.

Yes, all good so far.

Thanks for checking.

[Debbie-TalkTalk]

Morning @Clarence 

Just checking everything is still working ok after the firmware update?

[Debbie-TalkTalk]

Hi @Clarence 

You are very welcome 🙂

Debbie

[Michelle-TalkTalk]

Hi Clarence,

Thanks for confirming and I'll pass your thanks onto Debbie 🙂

Michelle

[Clarence]

Thank you Debbie.

All up and working fine.

You're a star 🌟

(Whatever they're paying you, it's not enough!)

[Debbie-TalkTalk]

Hi @Clarence 

Thank you 🙂

Firmware now updated to the latest version 202.

[Clarence]

New router connected and ready to be updated when you're ready Debbie.

[Clarence]

Cheers Debbie.