For queries about your TalkTalk broadband service.
on 22-03-2024 09:15 AM
Hi
Sometime ago I purchased a new Fast 5364 router from TalkTalk.
I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.
Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.
I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.
If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?
Thanks.
on 26-09-2024 12:13 PM
No Chris.
I have a Master Socket with separate phone and internet sockets.
The router is plugged in to the internet socket.
on 26-09-2024 11:18 AM
Sorry, just to confirm, is it connected to the test socket with the master socket faceplate removed?
Chris
Chris, Community Team
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on 26-09-2024 10:41 AM
Yes, the router is currently connected to the main BT socket.
on 26-09-2024 10:35 AM
Thanks, is the router currently connected to the test socket? Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 26-09-2024 10:32 AM
That is correct.
on 26-09-2024 10:26 AM
OK thanks, and the router won't reconnect if you leave it, you have to restart it?
Chris
Chris, Community Team
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on 26-09-2024 10:22 AM
Hi Chris
There is occasional noise on the line. Not sure of any telephone service disconnections.
The thing is that as soon as I power down the router and power it up again the broadband service is restored.
on 26-09-2024 09:22 AM
Hi Clarence
Line test is passing but is showing disconnections. Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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on 25-09-2024 03:47 PM
Hi Debbie.
Sorry it's me again.
When the new router was first connected it worked fine as I reported but it keeps dropping out and needs to be powered down/up to get the internet working again, which is extremely inconvenient as taking lots of online courses.
These are some of the dates/times it happenned.
20/09/24 13:55
21/09/24 Not sure of time
22/09/24 15:40
23/09/24 12:08
25/09/24 14:15
I don't know if you can check what happenned at these times and suggest a remedy?
on 18-09-2024 09:33 AM
on 18-09-2024 09:32 AM
Morning Debbie.
Yes, all good so far.
Thanks for checking.
on 18-09-2024 09:02 AM
on 16-09-2024 11:34 AM
on 16-09-2024 10:57 AM
Hi Clarence,
Thanks for confirming and I'll pass your thanks onto Debbie 🙂
Michelle
on 16-09-2024 10:54 AM
Thank you Debbie.
All up and working fine.
You're a star 🌟
(Whatever they're paying you, it's not enough!)
on 16-09-2024 10:33 AM
on 16-09-2024 10:27 AM
New router connected and ready to be updated when you're ready Debbie.
on 16-09-2024 08:57 AM
Cheers Debbie.
on 16-09-2024 08:55 AM
Hi @Clarence
Great 🙂
I will start the firmware update at 10.30 and I will post back here to confirm once it's completed 🙂
on 16-09-2024 08:54 AM
That would be perfect. Thank you.