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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware Update

Clarence
Conversation Starter
Private Message TalkTalk
Message 144 of 144

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

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143 REPLIES 143

Clarence
Conversation Starter
Private Message TalkTalk
Message 61 of 144

No Chris.

I have a Master Socket with separate phone and internet sockets.

The router is plugged in to the internet socket.

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Message 62 of 144

Sorry, just to confirm, is it connected to the test socket with the master socket faceplate removed?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 63 of 144

Yes, the router is currently connected to the main BT socket.

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Message 64 of 144

Thanks, is the router currently connected to the test socket? Your guide to main phone sockets - TalkTalk Help & Support

 

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 65 of 144

That is correct.

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Message 66 of 144

OK thanks, and the router won't reconnect if you leave it, you have to restart it?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 67 of 144

Hi Chris

There is occasional noise on the line. Not sure of any telephone service disconnections.

The thing is that as soon as I power down the router and power it up again the broadband service is restored.

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Message 68 of 144

Hi Clarence

 

Line test is passing but is showing disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 69 of 144

Hi Debbie.

Sorry it's me again.

When the new router was first connected it worked fine as I reported but it keeps dropping out and needs to be powered down/up to get the internet working again, which is extremely inconvenient as taking lots of online courses.

These are some of the dates/times it happenned.

20/09/24 13:55
21/09/24 Not sure of time

22/09/24 15:40

23/09/24 12:08

25/09/24 14:15

I don't know if you can check what happenned at these times and suggest a remedy?

 

 

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Message 70 of 144

Hi @Clarence 

 

Perfect, thanks for confirming 🙂

 

Debbie

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Clarence
Conversation Starter
Private Message TalkTalk
Message 71 of 144

Morning Debbie.

Yes, all good so far.

Thanks for checking.

Message 72 of 144

Morning @Clarence 

 

Just checking everything is still working ok after the firmware update?

Message 73 of 144
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Message 74 of 144

Hi Clarence,

 

Thanks for confirming and I'll pass your thanks onto Debbie 🙂

 

Michelle

 

Clarence
Conversation Starter
Private Message TalkTalk
Message 75 of 144

Thank you Debbie.

All up and working fine.

You're a star 🌟

(Whatever they're paying you, it's not enough!)

Message 76 of 144

Hi @Clarence 

 

Thank you 🙂

 

Firmware now updated to the latest version 202.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 77 of 144

New router connected and ready to be updated when you're ready Debbie.

Clarence
Conversation Starter
Private Message TalkTalk
Message 78 of 144

Cheers Debbie.

Message 79 of 144

Hi @Clarence 

 

Great 🙂

 

I will start the firmware update at 10.30 and I will post back here to confirm once it's completed 🙂

Clarence
Conversation Starter
Private Message TalkTalk
Message 80 of 144

That would be perfect. Thank you.