Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Clarence]

Hi Karl

Yes, all looking good.

The BT discs have connected OK.

We'll just have to see if the latest firmware stops the router from disconnecting every couple of days.

I'll keep you updated.

Thank you very much for your help.

[Karl-TalkTalk]

Hi

All done, I'm showing the firmware now on V206.

Karl.

[Karl-TalkTalk]

Hi

Sure, I'll push it now.

Karl.

[Clarence]

Hi Karl/Michelle

I have just connected the router.

Could the update be pushed out now please?

[Karl-TalkTalk]

No Problem.

Karl.

[Clarence]

Monday should be fine. I'll be in touch.

Thank you.

[Karl-TalkTalk]

Hi

We will not be available over the weekend and would have to do this Monday for you.

Thanks  

Karl. 

[Clarence]

Hi Michelle/Karl

I've just got back from a few days away. Would it be OK to let you know when I've reconnected the TalkTalk router for the update?

Possible tomorrow or Sunday?

[Michelle-TalkTalk]

Hi Clarence,

The new FW (206) is now available. Would you like us to update this for you?

Thanks

Michelle

[Karl-TalkTalk]

Hi @Clarence 

Firmware rollout started last night, and will be done in batches over the next 2 weeks.

Thanks  

Karl. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Clarence]

Thank you

[Karl-TalkTalk]

will do.

Karl.

[Clarence]

Thanks Karl.

Perhaps you could let me know when the update rolls out and I'll reconnect the router?

[Karl-TalkTalk]

Hi

a newer firmware is in production / testing and we hope to roll out starting next week if all goes well.

Thanks  

Karl. 

[Clarence]

Hi

I just thought you might be interested to know that since I installed a temporary BT router I have had no outages or any other issues with my broadband for the last 2 weeks and so it would appear that there is a problem with the TalkTalk Sagecom 5634 router or firmware.

In my opinion it is the firmware because the router worked fine before the firmware update to V174 (when it wouldn't connect to my BT discs) and then V202 (when it would connect to the BT discs but the router kept dropping out needing a reboot).

[Chris-TalkTalk]

No problem 🙂

[Clarence]

OK Chris. Will do.

Thanks for all your efforts.

[Chris-TalkTalk]

OK, no problem, if you do need any further assistance just let us know 

Chris

[Clarence]

Chris

I really don't want to waste any more time on this. As previously mentioned, we work from home and have various online meetings during the day and stretching into the evenings so the router problem has been really disruptive.

I have fitted a BT router, which seems to be working well at the moment, so will see how that goes.