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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware Update

Clarence
Conversation Starter
Private Message TalkTalk
Message 141 of 141

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

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140 REPLIES 140

Clarence
Conversation Starter
Private Message TalkTalk
Message 21 of 141

Hi Karl

Yes, all looking good.

The BT discs have connected OK.

We'll just have to see if the latest firmware stops the router from disconnecting every couple of days.

I'll keep you updated.

Thank you very much for your help.

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Message 22 of 141

Hi

 

All done, I'm showing the firmware now on V206.

 

Karl.

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Message 23 of 141

Hi

 

Sure, I'll push it now.

 

Karl.

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 24 of 141

Hi Karl/Michelle

I have just connected the router.

Could the update be pushed out now please?

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Message 25 of 141

No Problem.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 26 of 141

Monday should be fine. I'll be in touch.

Thank you.

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Message 27 of 141

Hi

 

We will not be available over the weekend and would have to do this Monday for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 28 of 141

Hi Michelle/Karl

I've just got back from a few days away. Would it be OK to let you know when I've reconnected the TalkTalk router for the update?

Possible tomorrow or Sunday?

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Message 29 of 141

Hi Clarence,

 

The new FW (206) is now available. Would you like us to update this for you?

 

Thanks

 

Michelle

 

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Message 30 of 141

Hi @Clarence 

 

Firmware rollout started last night, and will be done in batches over the next 2 weeks.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 31 of 141

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 32 of 141

Thank you

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Message 33 of 141

will do.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 34 of 141

Thanks Karl.

Perhaps you could let me know when the update rolls out and I'll reconnect the router?

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Message 35 of 141

Hi

 

a newer firmware is in production / testing and we hope to roll out starting next week if all goes well.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 36 of 141

Hi

I just thought you might be interested to know that since I installed a temporary BT router I have had no outages or any other issues with my broadband for the last 2 weeks and so it would appear that there is a problem with the TalkTalk Sagecom 5634 router or firmware.

In my opinion it is the firmware because the router worked fine before the firmware update to V174 (when it wouldn't connect to my BT discs) and then V202 (when it would connect to the BT discs but the router kept dropping out needing a reboot).

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Message 37 of 141
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Clarence
Conversation Starter
Private Message TalkTalk
Message 38 of 141

OK Chris. Will do.

Thanks for all your efforts.

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Message 39 of 141

OK, no problem, if you do need any further assistance just let us know 


Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 40 of 141

Chris

I really don't want to waste any more time on this. As previously mentioned, we work from home and have various online meetings during the day and stretching into the evenings so the router problem has been really disruptive.

I have fitted a BT router, which seems to be working well at the moment, so will see how that goes.

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