Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Fish_60]

Thanks for such a quick reply, I have no issues was just making sure my firmware is up to date, thanks.

Lee

[Michelle-TalkTalk]

Hi Lee,

This is the latest version of firmware. If you're experiencing any issues with your connection then please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Fish_60]

Hi, Is it possible for you to update my router firmware please.

Thanks in advance,
Lee

TalkTalk Wi-Fi Hub 2
version SG4K100174

 

Serial Number REMOVED
Hardware Version FAST5464 2.00
Software Version SG4K100174
GUI Version 5.100.1

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Clarence]

Excellent.

Thank you both again for all your help.

[Michelle-TalkTalk]

Hi Clarence,

We'll post back here as soon as this is available.

Thanks

Michelle

[Clarence]

Thanks Debbie

Will you let me know when the new firmware is available?

[Debbie-TalkTalk]

Hi Clarence

I'm so sorry to hear this.

We do have new firmware coming soon for the Sagemcom WIFI hub (in the next couple of months)

Once the new firmware is available then we can send you another hub and test this firmware version.

[Clarence]

Hi Debbie

Yes I received the router and spent nearly a whole day trying to connect my BT discs to it without success. They would connect momentarily and then drop out. Pretty sure it must be the version of firmware on the router.

I have reverted back to my old Huawei router which works fine, although slower.

Thank you for all your help. Shame we couldn't resolve the problem. 

I will probably buy a third party router.

I'll send the test router back to you in the returns bag.

[Debbie-TalkTalk]

Hi Clarence

Have you received the router?

[Debbie-TalkTalk]

Hi Clarence

You're welcome 🙂

Debbie

[Clarence]

and thank you Debbie!

[Michelle-TalkTalk]

Hi Clarence,

Great, thank you 🙂

Michelle

[Clarence]

Thanks Michelle

I'll let you know how I get on.

I really do appreciate all your help.

[Debbie-TalkTalk]

Hi Clarence

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Clarence]

Good morning Michelle.

Yes, a replacement router to test would be great.

Thank you

[Michelle-TalkTalk]

Morning Clarence,

Ok, would you like us to send a replacement router for testing purposes to rule this out and see how this compares?

Thanks

Michelle

[Clarence]

Hi Michelle

I have never had a replacement router to test before.

My original router was a Huawei HG633 and then I purchased the Sagemcom from TalkTalk some years ago because I wanted the increased performance, which it provided, increasing the download speed by about 25%.

[Michelle-TalkTalk]

Hi Clarence,

Thanks for trying this. Have we ever sent you a replacement router for testing purposes to rule this out?

Michelle