Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Chris-TalkTalk]

Hi Clarence,

Thanks for the update. No I've not changed your profile (I couldn't if I wanted too, it's automatically managed by BT DLM system). The profile hasn't been changed by DLM either. Current upstream sync speed is 5.5Mbps but the line test isn't showing upstream sync speeds above 6.3Mbps recently.

Could you see how it goes over the weekend and I'll check in with you again on Monday

Chris

[Clarence]

Hi Chris

So far so good but I notice my upload speed has reduced. Was over 7Mbps now under 5Mbps.

Have you adjusted the profile to try and stabilise the connection?

[Chris-TalkTalk]

OK, thanks 🙂

[Clarence]

I've taken the filters out so let's see what happens.

BTW the filters were in place while using my old Huawei router for many years without issue.

[Clarence]

OK Chris. I'll give it a go.

Thanks.

[Chris-TalkTalk]

OK, you shouldn't have micro-filters in the extension sockets as the extensions should be filtered at the master socket. You could try removing the filters and if the disconnections continue try connecting directly to the test socket as this will eliminate your extension sockets and telephones as a potential cause of the issue (this will disconnect the extension socket however)

Chris

[Clarence]

No, but it is the Master (first) socket. No phone connected to this socket.

We have 2 other sockets in the house with phones connected via filters.

[Chris-TalkTalk]

OK thanks, is this the only telephone socket in your home?

Chris

[Clarence]

The master socket is an NTE 5C MK 4

[Clarence]

No Chris.

I have a Master Socket with separate phone and internet sockets.

The router is plugged in to the internet socket.

[Chris-TalkTalk]

Sorry, just to confirm, is it connected to the test socket with the master socket faceplate removed?

Chris

[Clarence]

Yes, the router is currently connected to the main BT socket.

[Chris-TalkTalk]

Thanks, is the router currently connected to the test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Clarence]

That is correct.

[Chris-TalkTalk]

OK thanks, and the router won't reconnect if you leave it, you have to restart it?

Chris

[Clarence]

Hi Chris

There is occasional noise on the line. Not sure of any telephone service disconnections.

The thing is that as soon as I power down the router and power it up again the broadband service is restored.

[Chris-TalkTalk]

Hi Clarence

Line test is passing but is showing disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Clarence]

Hi Debbie.

Sorry it's me again.

When the new router was first connected it worked fine as I reported but it keeps dropping out and needs to be powered down/up to get the internet working again, which is extremely inconvenient as taking lots of online courses.

These are some of the dates/times it happenned.

20/09/24 13:55
21/09/24 Not sure of time

22/09/24 15:40

23/09/24 12:08

25/09/24 14:15

I don't know if you can check what happenned at these times and suggest a remedy?

[Debbie-TalkTalk]

Hi @Clarence 

Perfect, thanks for confirming 🙂

Debbie

[Clarence]

Morning Debbie.

Yes, all good so far.

Thanks for checking.