Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Michelle-TalkTalk]

Hi Clarence,

The new FW (206) is now available. Would you like us to update this for you?

Thanks

Michelle

[Karl-TalkTalk]

Hi @Clarence 

Firmware rollout started last night, and will be done in batches over the next 2 weeks.

Thanks  

Karl. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Clarence]

Thank you

[Karl-TalkTalk]

will do.

Karl.

[Clarence]

Thanks Karl.

Perhaps you could let me know when the update rolls out and I'll reconnect the router?

[Karl-TalkTalk]

Hi

a newer firmware is in production / testing and we hope to roll out starting next week if all goes well.

Thanks  

Karl. 

[Clarence]

Hi

I just thought you might be interested to know that since I installed a temporary BT router I have had no outages or any other issues with my broadband for the last 2 weeks and so it would appear that there is a problem with the TalkTalk Sagecom 5634 router or firmware.

In my opinion it is the firmware because the router worked fine before the firmware update to V174 (when it wouldn't connect to my BT discs) and then V202 (when it would connect to the BT discs but the router kept dropping out needing a reboot).

[Chris-TalkTalk]

No problem 🙂

[Clarence]

OK Chris. Will do.

Thanks for all your efforts.

[Chris-TalkTalk]

OK, no problem, if you do need any further assistance just let us know 

Chris

[Clarence]

Chris

I really don't want to waste any more time on this. As previously mentioned, we work from home and have various online meetings during the day and stretching into the evenings so the router problem has been really disruptive.

I have fitted a BT router, which seems to be working well at the moment, so will see how that goes.

[Chris-TalkTalk]

OK thanks. Could you try something, if the disconnections carry on as they have been then the connection should drop again tomorrow night between 10pm-11pm. Could you reboot the router at around 6pm tomorrow night and we'll see if this resets the disconnections or if they continue in the same pattern

Chris

[Clarence]

No, my old Huawei HG633 router has no problems, just a slower download speed.

[Chris-TalkTalk]

OK thanks. There does seem to be some sort of pattern to the disconnections. Do you have the same issue with more than one router?

Chris

[Clarence]

Hi Chris

The line disconnections may have been for short durations but the router does not come online automatically. I have to physically switch it off and on again for us to be online. Also, as previously mentioned, we use a BT disk system for our wifi as we have a large house and every time the router disconnects I then have to go round rebooting all the BT didsks as well.

I have reconnected the router to the frontplate socket as connecting to the test socket didn't make any difference. We still had disconnections.

[Chris-TalkTalk]

Hi Clarence

I've checked the line history, the disconnection duration was 

25th 105 seconds

27th 117 seconds

29th 105 seconds

1st    107 seconds

So at the moment the extra micro-filter are unplugged? Is the router now connected to the test socket too?

Chris

[Clarence]

Hi Chris

The router is still dropping out every 2 days.

5.45pm on 27/9/2024

7.30pm on 29/9/2024

9.10pm on 01/10/2024

[Chris-TalkTalk]

No problem 🙂

[Clarence]

OK Chris. Thanks for that.