Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Chris-TalkTalk]

No problem 🙂

[Clarence]

Thank you Chris. Much appreciated.

Fingers crossed!

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days

Chris

[Chris-TalkTalk]

It probably won't come with the latest firmware installed, it usually automatically updates within 48 hours of connecting it

Chris

[Clarence]

Hi Chris

That's very kind of you.

Can it come with the latest firmware already installed?

[Chris-TalkTalk]

Hi Clarence,

Would you like us to send another router to test with. I don't know if it will fix the problem but it will at least rule out a hardware fault with the current router

Chris

[Clarence]

The only other issue similar to mine I can find is this one 

https://community.talktalk.co.uk/t5/Fibre/Recent-constant-disconnecting-from-the-internet-via-the-Ro...

[Michelle-TalkTalk]

Morning,

I don't think I've seen other reports of this.

@KeithFrench - have you come across this at all?

Michelle

[Clarence]

Hi Michelle

Only if you think there is a chance it might fix the problem.

Am I the only person that has this issue 😞

[Michelle-TalkTalk]

Hi Clarence,

Would you like us to send a replacement router to see how this compares?

Thanks

Michelle

[Clarence]

Hi Karl

Just thought I'd let you know that the router stopped working yesterday, despite having the latest firmware.

I couldn't even access the GUI although the white led on the front of the router was showing white.

So, just the same as before, shutting down every two days.

I have reinstalled my BT router as that works without issue.

[Karl-TalkTalk]

You're Welcome.

Regards 

Karl 

[Clarence]

Hi Karl

Yes, all looking good.

The BT discs have connected OK.

We'll just have to see if the latest firmware stops the router from disconnecting every couple of days.

I'll keep you updated.

Thank you very much for your help.

[Karl-TalkTalk]

Hi

All done, I'm showing the firmware now on V206.

Karl.

[Karl-TalkTalk]

Hi

Sure, I'll push it now.

Karl.

[Clarence]

Hi Karl/Michelle

I have just connected the router.

Could the update be pushed out now please?

[Karl-TalkTalk]

No Problem.

Karl.

[Clarence]

Monday should be fine. I'll be in touch.

Thank you.

[Karl-TalkTalk]

Hi

We will not be available over the weekend and would have to do this Monday for you.

Thanks  

Karl. 

[Clarence]

Hi Michelle/Karl

I've just got back from a few days away. Would it be OK to let you know when I've reconnected the TalkTalk router for the update?

Possible tomorrow or Sunday?