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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware Update

Clarence
Conversation Starter
Private Message TalkTalk
Message 133 of 133

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

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132 REPLIES 132

Message 41 of 133

Hi Clarence,

 

Thanks for the update. No I've not changed your profile (I couldn't if I wanted too, it's automatically managed by BT DLM system). The profile hasn't been changed by DLM either. Current upstream sync speed is 5.5Mbps but the line test isn't showing upstream sync speeds above 6.3Mbps recently.

 

Could you see how it goes over the weekend and I'll check in with you again on Monday

 

Chris

Clarence
Conversation Starter
Private Message TalkTalk
Message 42 of 133

Hi Chris

So far so good but I notice my upload speed has reduced. Was over 7Mbps now under 5Mbps.

Have you adjusted the profile to try and stabilise the connection?

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Message 43 of 133
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Clarence
Conversation Starter
Private Message TalkTalk
Message 44 of 133

I've taken the filters out so let's see what happens.

BTW the filters were in place while using my old Huawei router for many years without issue.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 45 of 133

OK Chris. I'll give it a go.

Thanks.

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Message 46 of 133

OK, you shouldn't have micro-filters in the extension sockets as the extensions should be filtered at the master socket. You could try removing the filters and if the disconnections continue try connecting directly to the test socket as this will eliminate your extension sockets and telephones as a potential cause of the issue (this will disconnect the extension socket however)

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 47 of 133

No, but it is the Master (first) socket. No phone connected to this socket.

We have 2 other sockets in the house with phones connected via filters.

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Message 48 of 133

OK thanks, is this the only telephone socket in your home?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 49 of 133

The master socket is an NTE 5C MK 4

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Clarence
Conversation Starter
Private Message TalkTalk
Message 50 of 133

No Chris.

I have a Master Socket with separate phone and internet sockets.

The router is plugged in to the internet socket.

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Message 51 of 133

Sorry, just to confirm, is it connected to the test socket with the master socket faceplate removed?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 52 of 133

Yes, the router is currently connected to the main BT socket.

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Message 53 of 133

Thanks, is the router currently connected to the test socket? Your guide to main phone sockets - TalkTalk Help & Support

 

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 54 of 133

That is correct.

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Message 55 of 133

OK thanks, and the router won't reconnect if you leave it, you have to restart it?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 56 of 133

Hi Chris

There is occasional noise on the line. Not sure of any telephone service disconnections.

The thing is that as soon as I power down the router and power it up again the broadband service is restored.

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Message 57 of 133

Hi Clarence

 

Line test is passing but is showing disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 58 of 133

Hi Debbie.

Sorry it's me again.

When the new router was first connected it worked fine as I reported but it keeps dropping out and needs to be powered down/up to get the internet working again, which is extremely inconvenient as taking lots of online courses.

These are some of the dates/times it happenned.

20/09/24 13:55
21/09/24 Not sure of time

22/09/24 15:40

23/09/24 12:08

25/09/24 14:15

I don't know if you can check what happenned at these times and suggest a remedy?

 

 

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Message 59 of 133

Hi @Clarence 

 

Perfect, thanks for confirming 🙂

 

Debbie

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Clarence
Conversation Starter
Private Message TalkTalk
Message 60 of 133

Morning Debbie.

Yes, all good so far.

Thanks for checking.