For queries about your TalkTalk broadband service.
on 22-03-2024 09:15 AM
Hi
Sometime ago I purchased a new Fast 5364 router from TalkTalk.
I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.
Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.
I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.
If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?
Thanks.
on 13-08-2024 01:29 PM
You're Welcome 🙂
Regards
Karl
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on 13-08-2024 01:27 PM
Brilliant! Everything is working fine, even the BT wifi disks.
Thanks everyone.
You guys are great!
on 13-08-2024 01:04 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-08-2024 01:00 PM
Thanks.
I'll let you know how I get on with the new firmware.
on 13-08-2024 12:58 PM
Hi
Firmware should now be updated.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-08-2024 12:55 PM
Hi
Pushing firmware now.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-08-2024 12:31 PM
Connected and ready to go Michelle 😊
on 13-08-2024 12:22 PM
Hiya,
Yes of course, just post back here to confirm once it's connected please 🙂
Michelle
on 13-08-2024 12:20 PM
Hi Michelle
I got away early so I'm at home now.
Can we do the firmware upgrade if I plug the router in now?
on 13-08-2024 09:41 AM
Hi Clarence,
Yes sure, no problem 🙂 Just post here to confirm once the other router is connected.
Michelle 🙂
on 13-08-2024 09:13 AM
Hi Michelle
I am really sorry but I am just on my way out and will be out all day.
Please could we do it tomorrow morning?
on 13-08-2024 08:29 AM
Hi Clarence,
We can now update the router firmware for you. Would it be possible to connect the other router at some point today? (before 2pm ideally)
Michelle
on 12-08-2024 06:42 AM
Will do 🙂
Thanks
Michelle
on 12-08-2024 06:41 AM
Thanks Michelle.
I'm not actually using that router at the moment because the existing firmware doesn't work with my BT wifi disks.
If you could let me know when the rollout begins I will plug the router in.
Thanks ever so much for keeping me in the loop. Really appreciated.
on 12-08-2024 06:36 AM
Hi Clarence,
The new firmware should start to roll out in the next few weeks and your router should automatically update overnight.
Thanks
Michelle
on 11-06-2024 08:10 AM
No problem. Sorry it's longer than we originally thought.
Michelle
on 10-06-2024 12:05 PM
Thanks for keeping me updated Michelle.
on 10-06-2024 10:33 AM
Hi Clarence,
We've received an update to advise that it is now looking like the end of the year before we can start the new firmware rollout.
Thanks
Michelle
on 14-05-2024 09:25 AM
You're welcome 🙂
Michelle
on 14-05-2024 09:24 AM
Hi Michelle.
Thanks for the update.
Much appreciated.