For queries about your TalkTalk broadband service.
on 22-03-2024 09:15 AM
Hi
Sometime ago I purchased a new Fast 5364 router from TalkTalk.
I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.
Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.
I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.
If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?
Thanks.
on 13-08-2024 09:41 AM
Hi Clarence,
Yes sure, no problem 🙂 Just post here to confirm once the other router is connected.
Michelle 🙂
on 13-08-2024 09:13 AM
Hi Michelle
I am really sorry but I am just on my way out and will be out all day.
Please could we do it tomorrow morning?
on 13-08-2024 08:29 AM
Hi Clarence,
We can now update the router firmware for you. Would it be possible to connect the other router at some point today? (before 2pm ideally)
Michelle
on 12-08-2024 06:42 AM
Will do 🙂
Thanks
Michelle
on 12-08-2024 06:41 AM
Thanks Michelle.
I'm not actually using that router at the moment because the existing firmware doesn't work with my BT wifi disks.
If you could let me know when the rollout begins I will plug the router in.
Thanks ever so much for keeping me in the loop. Really appreciated.
on 12-08-2024 06:36 AM
Hi Clarence,
The new firmware should start to roll out in the next few weeks and your router should automatically update overnight.
Thanks
Michelle
on 11-06-2024 08:10 AM
No problem. Sorry it's longer than we originally thought.
Michelle
on 10-06-2024 12:05 PM
Thanks for keeping me updated Michelle.
on 10-06-2024 10:33 AM
Hi Clarence,
We've received an update to advise that it is now looking like the end of the year before we can start the new firmware rollout.
Thanks
Michelle
on 14-05-2024 09:25 AM
You're welcome 🙂
Michelle
on 14-05-2024 09:24 AM
Hi Michelle.
Thanks for the update.
Much appreciated.
on 14-05-2024 08:35 AM
Hi Clarence,
Just a quick update to let you know that there is still currently no date for the new firmware as yet but we'll keep you updated.
Michelle
on 14-05-2024 08:34 AM
No problem 🙂
Michelle
on 14-05-2024 08:33 AM
Thanks for such a quick reply, I have no issues was just making sure my firmware is up to date, thanks.
Lee
on 14-05-2024 08:31 AM
Hi Lee,
This is the latest version of firmware. If you're experiencing any issues with your connection then please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on
14-05-2024
08:27 AM
- last edited on
14-05-2024
08:30 AM
by
Michelle-TalkTa
Hi, Is it possible for you to update my router firmware please.
Thanks in advance,
Lee
TalkTalk Wi-Fi Hub 2
version SG4K100174
Serial Number REMOVED
Hardware Version FAST5464 2.00
Software Version SG4K100174
GUI Version 5.100.1
on 02-04-2024 10:40 AM
No problem 🙂
Michelle
on 02-04-2024 10:39 AM
Excellent.
Thank you both again for all your help.
on 02-04-2024 10:29 AM
Hi Clarence,
We'll post back here as soon as this is available.
Thanks
Michelle
on 02-04-2024 10:27 AM
Thanks Debbie
Will you let me know when the new firmware is available?