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Broadband help

For queries about your TalkTalk broadband service.

Router Problem

Bowler5
First Timer
Private Message TalkTalk

on ‎07-12-2024 05:17 PM

Message 5 of 5

Every day when I switch my PC on I find the internet download speed is very slow. The solution each day is to switch the router off and back on again. After a wait of 5 or 10 minutes the speed returns to normal. The problem may arise a second time that day when I have to repeat the process.

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-12-2024 08:10 AM

Message 1 of 5

Hi @Bowler5 

 

I'm sorry to hear this. Can I just check, which router do you have? (make and model)

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Divsec
Community Star
Private Message TalkTalk

on ‎08-12-2024 07:10 AM

Message 2 of 5

Hi @SammyLou18 please start your own thread, then we can help you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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SammyLou18
First Timer
Private Message

on ‎08-12-2024 06:20 AM

Message 3 of 5

Where do you put phone number when i click on my profile its just to change profile pic. My modems been orange solid for 13 hours and i cant connect to Internet. 

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Divsec
Community Star
Private Message TalkTalk

on ‎07-12-2024 05:19 PM

Message 4 of 5

Hi @Bowler5 which router do you have?

 

your post has been escalated and you should hear Monday.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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