Router Problems

[Lindula1]

I have latest model router which I’ve had for a while. I don’t think that the 5Ghz band is working as it does not show up under any devices available Wi-Fi networks, even though I’ve named the 2 bands differently, & no devices are showing on the Wi-Fi hub as being connected to the 5Ghz. I may leave talktalk next month if I can’t resolve, as Wi-Fi is very slow at times, as contract is expiring, but does anyone know if I can just get a replacement router with them?

[Debbie-TalkTalk]

Morning @Lindula1 

Do you still need help with this?

[Anonymous]

Morning,

How are you getting on, has the replacement router arrived?

Thanks

Michelle

[KeithFrench]

Hi @Lindula1 

Without knowing what devices you have, there are two main reasons why you might not be able to see the 5GHz network:-

1. Do any of your devices support the 5GHz band?
2. If they do, then the 5GHz channel may be too high for all devices to work. For maximum compatibility set it to use a channel in the range 36 to 48.

[Debbie-TalkTalk]

Hi @Lindula1 

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[Lindula1]

Profile updated debbie

[Debbie-TalkTalk]

Hi Lindula1

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

It's usually not a problem getting a new router for testing purposes, @Lindula1, and you return the old one if the new one has resolved the issue. 

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings  etc. Personal  Information must be completed. SAVE CHANGES.