For queries about your TalkTalk broadband service.
on 05-08-2024 09:29 PM
I have latest model router which I’ve had for a while. I don’t think that the 5Ghz band is working as it does not show up under any devices available Wi-Fi networks, even though I’ve named the 2 bands differently, & no devices are showing on the Wi-Fi hub as being connected to the 5Ghz. I may leave talktalk next month if I can’t resolve, as Wi-Fi is very slow at times, as contract is expiring, but does anyone know if I can just get a replacement router with them?
on 12-08-2024 07:54 AM
on 08-08-2024 09:35 AM
Morning,
How are you getting on, has the replacement router arrived?
Thanks
Michelle
on 07-08-2024 03:25 PM
Hi @Lindula1
Without knowing what devices you have, there are two main reasons why you might not be able to see the 5GHz network:-
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 06-08-2024 09:12 AM
Hi @Lindula1
Thanks for updating your Community Profile 🙂
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Debbie
on 06-08-2024 09:02 AM
Profile updated debbie
on 06-08-2024 07:03 AM
Hi Lindula1
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie
on 05-08-2024 10:16 PM
It's usually not a problem getting a new router for testing purposes, @Lindula1, and you return the old one if the new one has resolved the issue.
Make sure that you have completed your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings etc. Personal Information must be completed. SAVE CHANGES.