Router Wifi Issue

[randomuser5673]

Hi,

My router's wifi keeps losing internet access for all my devices but they can remain connected to the wifi. Devices connected via LAN work fine. The router still has a white light on the front. If I reset the router the wifi works for a bit but then the issue happens again.
Please help me!!!!

Jack

[Debbie-TalkTalk]

Hi

Do you have any wired connections experiencing issues or only wireless?

[randomuser5673]

Thanks Debbie, the firmware fixed the vpn issue for couple of hours. However now the original issue of the Wi-Fi not having internet access has occurred. I have not yet done a reset on the router.

[Debbie-TalkTalk]

Hi

Apologies, I've made a change to the router firmware. Please can you retest?

Thanks

[randomuser5673]

Hi Debbie,

The new router has arrived and I can now connect to the internet again, but unfortunately it I cannot use my work's PPTP VPN. It says that "A connection to the remote computer could not be established, so the port for this connection was closed". I had the same error message with the previous router 6 months ago after a firmware update. The router was then rolled back to a better version and the issue was resolved.

Please can you advise if you can do the same/fix it another way?

thanks !

[Debbie-TalkTalk]

Hi

Great, thank you 🙂

Debbie

[randomuser5673]

Hi Debbie,

Thank you for your help with this. I will be in touch after i have set it up.

[Debbie-TalkTalk]

Hi

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[randomuser5673]

Yes please that would be great 🙂

[Debbie-TalkTalk]

Hi

Thanks for confirming this.

I'm unable to connect to your router. Would you like me to send a replacement router for testing so we can rule this out?

Debbie

[randomuser5673]

Hi Debbie,

Yes I did, the issue went away for a while (2hrs) and now its back 😞

[Debbie-TalkTalk]

Hi randomuser5673

I'm sorry to hear this.

Did you factory reset the router using the pin hole reset for ten seconds?