Router constantly resetting

[lhackett]

My router is constantly resetting and losing all settings which is very problematic for connected WiFi devices. The duration between resets is quite sporadic, sometimes I get a few days of continuity and other times it resets multiple times in a day. Please advise.

[KeithFrench]

That is even more ancient, let's get it changed out.

[lhackett]

Thank you. I have the HG635 Super Router.

[KeithFrench]

Is your router the DG8041W by any chance, as this can reboot itself without notice? The only solution is to change it to a Sagemcom FAST 5364. If you have any other router including the 5364, then perhaps it is faulty.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.