Router flashing amber

[AshPar1]

Problems with router for couple of days now, have done everything, turned off router and it connected. Next day had to do the same thing twice, but yesterday at 22:30 couple of devices lost Internet connection, so did the same thing and now router is continuously flashing amber. Reset button doesn't work and can't live chat as currently closed. I can't check connection line as there is an open case but this is not the first time it's happened as I had to have a new router but now this one playing up. Nothing but trouble since having talktalk and have no choice but to look elsewhere now as the Internet is needed for school, college and work.

[Debbie-TalkTalk]

Hi @AshPar1 

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

The router is showing as powered down. Are there any lights on the router at the moment? (Is the router switched on)

Have you connected the router at the test socket?

[AshPar1]

Hi information is on profile 

[Debbie-TalkTalk]

Hi @560712 

I will post on your topic.

Thanks

[560712]

hi got same problem on second router now done reset with pin at back no different

[Debbie-TalkTalk]

Hi @AshPar1 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie