Router flashing orange and no internet

[sarahmonie]

Hi there

Router is constantly flashing orange and no internet.  Engineer to visit Thursday which is ridiculous.  Anyone had this issue or know a fix?

Thanks so much 

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and I'm just sending you a short survey via a PM.

Thanks

[sarahmonie]

The router has arrived and fixed the problem.  Thank you for all your help

[sarahmonie]

The router has arrived and fixed the problem.  Thank you for all your help 

[sarahmonie]

Thank you again.  Fingers crossed it works

[Debbie-TalkTalk]

Hi Sarah

No problem, you should hopefully receive this tomorrow.

[sarahmonie]

Thank you so much for checking 

[Debbie-TalkTalk]

Hi Sarah

I'm so sorry to hear this.

I've checked and the router hasn't been cancelled so you should still receive this.

[sarahmonie]

Hi there

The order for the replacement router was showing yesterday and has now vanished?

They agreed to send an engineer between 12-3 yesterday who never turned up!

More chats and more lies!  Said to wait up to. 24 hours for the vaccine engineer 

Just worried they have cancelled the router that was being sent.

Thanks 

[Debbie-TalkTalk]

No problem 🙂

Debbie

[sarahmonie]

Thank you 

[Debbie-TalkTalk]

Hi Sarah

Apologies for this. I will check in again with you in a few days to see how you are getting on.

Debbie 🙂

[sarahmonie]

Thank you so much.  They said they couldn’t do this on the talk talk chat that I spent 3 hours on over the weekend.  Incredibly grateful for all the help from you both this morning 

[Debbie-TalkTalk]

Hi sarahmonie

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

[sarahmonie]

Thank you.  Yes I would be very grateful if you could send the router to test.  Thanks again 

[Michelle-TalkTalk]

Morning,

Ok thanks for testing the router at the test socket. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

[sarahmonie]

Thanks so much for getting back to me.  We do have a dial tone on the phone.  We don’t have another router to test.  The BT box on the wall allows us to take the front off and plug in a phone like.  We tried with a micro filter and still no joy.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and it is showing that the router is not in sync. Just to confirm, do you have a dial tone? Does your main socket have a test socket? Do you have an alternative router that you can test with?

Thanks

[sarahmonie]

Thank you for letting me know 

[Gliwmaeden2]

There's no staff support on here at weekends, @sarahmonie.

They respond from early in the morning Monday to Friday, till c teatime.

Add your Talktalk landline number  / account number to your community forum profile details for TT staff to identify your account. Go via your avatar/name; settings; personal information. SAVE CHANGES. 

Keep in touch with this thread during the week for further advice. 

[sarahmonie]

Please can I get OCE help on this