Router keeps dropping low

[Nidge11]

My talktalk router keeps dropping out and talktalk wont replace it, asked several times over the past twelve month for a new one. My router came up with a message about some thing had expired on

my mobile showing the date   when I had it to present day.The date spanned a 10yr gap 2014 to2024.

Is there any way can help,the router is a HAUWEI .Ihave been a customer of AOL  when TalkTalk took them over.Why indeed do they refuse to give me new router when mine is over 10yr old

[Chris-TalkTalk]

OK thanks. If you'd like us to arrange an engineer visit to investigate further please let us know and we'll confirm some details with you

Chris

[Nidge11]

There is crackling on the line  Chris

[Chris-TalkTalk]

Thanks for updating your profile. Line test is picking up a potential issue, are you experiencing any problems with your telephone service, is there any noise on the line?

Chris

[Nidge11]

Community profile updated

[Chris-TalkTalk]

Hi Nidge11,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris