Router keeps resetting

[PeterInWales]

I'm having issues with my router which appears to be resetting multiple times a day.

First noticed Wi-Fi dropping out and did a line test.  Was told the stable of it could be interference and that might need to change the channel...  But looking at the maintenance pages, it would appear that the router itself is restarting periodically.  I say that because the device uptime resets when it happens (Along with Network, Wi-Fi and Ethernet connection).  So I know the issue isn't Wi-Fi interference.

Checking the logs I seem to get loads of DNS name resolution failures and also when the router throws a wobbly, it changes the date/time stamp to 01/01/2013 00:00:00..

As I work fully remotely and do a lot of stuff via video chat, it is starting to become a real pain in the backside!

[Debbie-TalkTalk]

Hi Peter

How has the connection been since your last post?

Thanks

[Debbie-TalkTalk]

Hi Peter

Thanks for your reply.

Please let us know how the connection compares.

Debbie

[PeterInWales]

Many thanks Karl...  New one arrived over the weekend and I have setup this morning.  Thanks for your help and fingers crossed it works!

[Karl-TalkTalk]

Hi

All tests are clear. I'm going to swap out the router to rule out a hardware issue.  This is now on the way.

Karl.

[PeterInWales]

@Chris-TalkTalk Just wondering if you saw that I'd put my details in.  Hopefully I've done it correctly??

[PeterInWales]

Hi Chris,

It has just let me log into the account so I've put the TalkTalk number as the alternative.

Thanks

[PeterInWales]

Hi Chris,  It isn't letting me log in to the account (Seems to be hanging on 'Preparing your dashboard', so I've put the account number in private notes instead.  Is that ok??

[Chris-TalkTalk]

Thanks but call you also please add your TalkTalk landline telephone number so that we can locate you on our systems

Chris

[PeterInWales]

Hi Chris, I've updated my info as requested..

[Chris-TalkTalk]

Hi Peter,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris