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For queries about your TalkTalk broadband service.

Router keeps restarting

Rowdenaro
Team Player
Private Message
Message 22 of 22

My router keeps restarting itself. Engineer has visited house and confirmed no issues with line. We both believe that the router itself is the problem and should be replaced. The problem is I cannot get Talk Talk customer support to understand this. They are treating this issue as if the wifi signal is dropping out and can be resolved by adding a microfilter to the line. Can someone from Talk Talk please respond to this and explain how I can escalate this

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21 REPLIES 21

Chris-TalkTalk
Support Team
Staff
Private Message
Message 21 of 22

Hi Rowdenaro,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris