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Broadband help

For queries about your TalkTalk broadband service.

Router losing connection, DNS errors

stebbit
Popular Poster
Private Message
Message 4 of 4

I have problems which might be related:
1. The router loses its internet connection several times every day, the red light flashes and it reconnects after a couple of minutes.
2. The router log has over 600 pages of "DNS name resolution failure" errors.
3. My download speed (Fibre 65) is usually about 55 Mbps which is less than guaranteed.

 

My router is a Wi-fi Hub (Sagemcom Fast 5364-3), the firmware version is SG4K10002816t.

It is possible that new firmware version SG4K100130 may fix the problems. How do I arrange the firmware update?

 

Thanks, Tony

Stebbit
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3 REPLIES 3

Message 1 of 4

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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stebbit
Popular Poster
Private Message
Message 2 of 4

Thanks for your reply, I'll await the other hub. 

Sorry about the duplicate posts.

Stebbit
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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

i'll swap out the router for the other model hub and see if this helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes