We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Router losing connection, DNS errors

stebbit
Popular Poster
Private Message

on ‎08-11-2021 02:23 PM

Message 2 of 2

I have these problems which might be related:
1. My router loses its internet connection several times every day, the red light flashes and it reconnects after a couple of minutes.
2. The router log has over 600 pages of "DNS name resolution failure" errors.
3. My download speed (Fibre 65) is usually about 55 Mbps which is less than guaranteed.

 

The router is a Wi-fi Hub (Sagemcom Fast 5364-3), firmware version SG4K10002816t.

It is possible that new firmware version SG4K100130 may fix the problems. How do I arrange the firmware update?

Stebbit
0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎08-11-2021 03:20 PM

Message 1 of 2

Hi

 

I've answered in your earlier thread.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024