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Broadband help

For queries about your TalkTalk broadband service.

Router needs software update

Anonymous
Not applicable
Staff
Private Message

on ‎13-11-2021 03:37 PM

Message 3 of 3

Checked my Account and this appears

'About you Router

 

You have a Sagemcom-FAST5364 but the software needs updating to the latest version.

 

 Any advice or file to update the Router as TR-069 has not updated the Router whether it does or not I have no idea and if it doesn't what is the point of it?

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎15-11-2021 07:17 AM

Message 1 of 3

Hi BurnhamDigital45

 

Thanks for your post.

 

The new firmware rollout has been paused for the moment. I'm not sure when this will restart.

 

Are you experiencing any issues with the router/connection?

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Skynet_TX
Community Star
Private Message

on ‎13-11-2021 04:35 PM

Message 2 of 3

Hi @Anonymous,

 

Is this a new router, or one you have been using for some time ?

 

Routers will normally update automatically overnight, but if it is not updating for some reason then the staff here can push out firmware updates manually, it is not possible for you to update it yourself.

 

What version of firmware is it currently running ?, you can see this by browsing to http://192.168.1.1/ and seeing what it says next to 'version' towards the bottom of the login screen.

 

Staff here will be able to help more when they return on Monday.

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