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Broadband help

For queries about your TalkTalk broadband service.

Router switch

mazperks
First Timer
Private Message

on ‎07-12-2021 05:05 PM

Message 4 of 4

Hi first time post,I think I'm in the right place to report problems.

My router on off switch is faulty and wont stay on. 

How do I go about getting a replacement.

Thanks  Ian.

0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to mazperks

on ‎08-12-2021 08:38 AM

Message 1 of 4

Hi mazperks

 

I'm sorry to hear this.

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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mazperks
First Timer
Private Message

on ‎07-12-2021 08:17 PM

Message 2 of 4

OK thanks.

Skynet_TX
Community Star
Private Message

on ‎07-12-2021 08:10 PM

Message 3 of 4

Hi @mazperks,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

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