Still no internet

[Cyril Drouin]

I moved house with the same routers. 

2 ingeeners came already and I still don't have internet. The last ingeener finished the job, It seems that we have Internet but we try to connect there is a connection error (connectionerror.testingbb.com)

10 days today without internet! 

[Karl-TalkTalk]

Hi

your service has not gone live as yet. There is a delay in the final order being completed. Notes indicate this is a stuck order on the openreach side, Our provisioning teams are working with openreach to resolve.

Thanks  

Karl. 

[Cyril Drouin]

Updated

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Divsec]

Hi @Cyril Drouin the staff here will help but please add your landline phone number to your community profile so they can identify your account (please don't post it here)