Router turns itself off

[StuartS85]

My router turned itself off over night and initially wouldn't turn back on. I tried a few different outlets.

Eventually, it mysteriously did just turn back on. But now my speeds are very slow.

I did a TalkTalk connection diagnostic test, it detected a problem but then said it needed me to do more tests (without links to do them).

It feels like I need a new router but don't know how to go about that

Any help would be appreciated

[Debbie-TalkTalk]

Hi @StuartS85 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @StuartS85 

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

[StuartS85]

Thanks @Debbie-TalkTalk 

I've added this now

[Debbie-TalkTalk]

Hi @StuartS85 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie