Waiting for a wifi router

[Mattbarrett]

I spoke at length for about 4 hours with the talk talk help on chat on Monday and they did various checks and said they would send me a new wifi router within 2-3 days as it isn't working but I haven't received anything. There doesn't seem to be anyway to check in my account but nothing has arrived 😞

[Chris-TalkTalk]

Glad to hear that you've received the router. I've ordered a returns bag, it should be with you within a couple of working days

Chris

[Mattbarrett]

Hi, I've received the router but I was told to return the faulty one in a bag which would be supplied or I would be charged for it but there doesn't seem to be a return bag in the box?

[Chris-TalkTalk]

No problem 🙂

[Mattbarrett]

Thank you. Hopefully it will come soon.

[Chris-TalkTalk]

Hi Matt,

I can't see any indication that the router has been sent so I've ordered another, it should be with you within a couple of working days

Chris

[Divsec]

Hi @Mattbarrett the team here will check it out for you. Please remember they don't work weekends.