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Broadband help

For queries about your TalkTalk broadband service.

Waiting for a wifi router

Mattbarrett
First Timer
Private Message TalkTalk

9 hours ago

Message 5 of 5

I spoke at length for about 4 hours with the talk talk help on chat on Monday and they did various checks and said they would send me a new wifi router within 2-3 days as it isn't working but I haven't received anything. There doesn't seem to be anyway to check in my account but nothing has arrived 😞

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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Mattbarrett

7 hours ago

Message 1 of 5

No problem 🙂

 

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Mattbarrett
First Timer
Private Message TalkTalk

7 hours ago

Message 2 of 5

Thank you. Hopefully it will come soon.

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Chris-TalkTalk
Support Team
Staff
Private Message

7 hours ago

Message 3 of 5

Hi Matt,

 

I can't see any indication that the router has been sent so I've ordered another, it should be with you within a couple of working days


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Divsec
Community Star
Private Message TalkTalk

8 hours ago

Message 4 of 5

Hi @Mattbarrett the team here will check it out for you. Please remember they don't work weekends.

I don't work here and all my opinions are my own.
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