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Broadband help

For queries about your TalkTalk broadband service.

Waiting for a wifi router

Mattbarrett
First Timer
Private Message TalkTalk

on ‎28-02-2025 12:58 PM

Message 7 of 7

I spoke at length for about 4 hours with the talk talk help on chat on Monday and they did various checks and said they would send me a new wifi router within 2-3 days as it isn't working but I haven't received anything. There doesn't seem to be anyway to check in my account but nothing has arrived 😞

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6 REPLIES 6

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Mattbarrett

on ‎04-03-2025 11:17 AM

Message 1 of 7

Glad to hear that you've received the router. I've ordered a returns bag, it should be with you within a couple of working days

 

Chris

Chris, Community Team 

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Mattbarrett
First Timer
Private Message TalkTalk

on ‎04-03-2025 09:22 AM

Message 2 of 7

Hi, I've received the router but I was told to return the faulty one in a bag which would be supplied or I would be charged for it but there doesn't seem to be a return bag in the box?

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Mattbarrett

on ‎28-02-2025 02:22 PM

Message 3 of 7

No problem 🙂

 

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Mattbarrett
First Timer
Private Message TalkTalk

on ‎28-02-2025 02:22 PM

Message 4 of 7

Thank you. Hopefully it will come soon.

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎28-02-2025 02:01 PM

Message 5 of 7

Hi Matt,

 

I can't see any indication that the router has been sent so I've ordered another, it should be with you within a couple of working days


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Divsec
Community Star
Private Message TalkTalk

on ‎28-02-2025 01:06 PM

Message 6 of 7

Hi @Mattbarrett the team here will check it out for you. Please remember they don't work weekends.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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