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Broadband help

For queries about your TalkTalk broadband service.

Router

mischievous
Popular Poster
Private Message TalkTalk
Message 6 of 6

Engineer was out this morning to repair my phone line. As my wireless keeps dropping Engineer says Router is old and I should ask for a more modern one.

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5 REPLIES 5

Message 1 of 6

Oh that's brilliant. Thank you so, so much 🙂

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 6

OK, that is old. I have asked one of TalkTalk's support to pick your thread up and replace it for you. If you still have problems after that, I can help with all aspects of WiFi interference.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

mischievous
Popular Poster
Private Message TalkTalk
Message 3 of 6

I'm sorry Keith as I don't know hiw to use this site yet. I hope my reply gets to you.

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Message 4 of 6

<span;>HUAWEI HG633</span;>

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 6

Not necessarily, it could also be down to WiFi interference. However, for starters what make/model of router do you currently have?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?