Router

[MisterT1]

I have spent 2 hrs 45minutes tonight on chat trying to resolve my router issue. It just won’t connect and the orange lights just flash. I borrowed a friends old talktalk router and connected this up and I got wifi and internet connection. So logic would say that my router is faulty and needs to be replaced. After tonight’s chat (which is my third chat about this) talk talk are sending me an ASDL connector so I can test my main BT socket…. Which worked with the borrowed router so is not faulty. I just need my router replacing that’s all. What do I have to do to get one??

[Debbie-TalkTalk]

Hi @MisterT1 

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[MisterT1]

Yes I have thank you. All installed and working

[Debbie-TalkTalk]

Morning @MisterT1 

Have you received the replacement router?

[Chris-TalkTalk]

No problem 🙂

[MisterT1]

Thank you

[Debbie-TalkTalk]

Hi @MisterT1 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

Shouldn't be a problem, @MisterT1.

Please wait for Talktalk staff to reach your post. 

Make sure that you have updated your community forum profile details etc for them to identify your account. 

You should have put your Talktalk landline or account number in. 

Go via you avatar/name, settings; drop down menu; Personal Information....SAVE CHANGES.