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Broadband help

For queries about your TalkTalk broadband service.

Router

Sasha161
First Timer
Private Message TalkTalk
Message 3 of 3

You have upgraded my router but have not sent anything to return the old one, when do I get this please?

0 Likes
2 REPLIES 2

mandisa1-TT
Support Team
Staff
Private Message
Message 1 of 3

Thank you for the support @Gliwmaeden2 
Hi there @Sasha161 Were you been able to check for the returns bag in the new box as suggested by @Gliwmaeden2?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Check for a returns bag and label in the new box, @Sasha161.

 

If there's none, staff can easily send one out to you.

 

Complete your community forum profile details fully. Go via your avatar; settings; Personal Information....SAVE CHANGES. This will enable them to check your account details. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.