SG4K100130 firmware upgrade request

[dawsont]

Please can someone contact me to facilitate the upgrade of my router's firmware from SG4K100130 to more recent version?

Thank you

[Chris-TalkTalk]

No problem 🙂

[dawsont]

Received and restarted fine, thank you very much Chris!

[Chris-TalkTalk]

OK, I'll update your firmware now, please don't switch off your router

Chris

[dawsont]

All back up, ready when you are 🙂

[Chris-TalkTalk]

OK thanks 🙂

[dawsont]

Hi Chris, yes - I'll switch the router off at noon and will restart it at 12:30. I've also relaxed the router's firewall settings incase that's affecting connectivity from your side (now set to low).

[Chris-TalkTalk]

Yes thanks, have you seen my previous post?

Chris

[dawsont]

Hi Chris

I've added this information as requested, can you see it OK your end?

Thanks

[Chris-TalkTalk]

Thanks for updating your profile. I'm unable to communicate with your router at the moment so if it's convenient, could you switch it off and leave it off for at least 30 minutes then switch back on and let me know when you've done this

Thanks

Chris

[dawsont]

Thanks Chris, I have added information to my community profile as requested.

[Chris-TalkTalk]

Hi dawsont,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris