SIgnal loss

[shiltontim]

Constantly dropping below contracted level and router does not automatically search for and reconnect to highest speed.  Contracted download speed is 10.0.  Highest level achieved on reboot is c 21.0.  Any time of day or night dropping to download speed of anything down to 1.0!  This is not acceptable.  Rebooting several times a day to get a decent speed is tedious.  What is the remedy?

[Michelle-TalkTalk]

Hello,

Do you still need assistance with this?

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

@shiltontim, rather a long time ago you were asked to complete your community forum profile details:

https://community.talktalk.co.uk/t5/Fibre/Since-upgrade-to-Fibre-35-router-needs-rebooting-every-mor...

This will still be the first request from staff trying to help you, as they need to be able to identify your account. 

They respond during the day, Monday to Friday.