Sagecom router power supply - sent a replacement - doesn't fit!

[Fortesmentum]

My Sagecom router suddenly stopped working - the powers supply had died.  After lengthy chat last week I was sent a replacement -  a Huawei power supply - wouldn't fit the back.  Very annoying.  Can a moderator on the forum arrange for a correct Sagecom power supply replacement.  This is the one that died:

Sagecom powersupply needed 

[Debbie-TalkTalk]

Hi @Poppy12345 

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[Poppy12345]

I need help with router

[Poppy12345]

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@Poppy12345 wrote:

New router dose not fit

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[Poppy12345]

New router dose not fit

[Debbie-TalkTalk]

Hi Fortesmentum

No problem. Please let us know if you do experience any further issues.

Debbie

[Fortesmentum]

Hello and thank you both very much for looking after me with respect of this.  That is most kind.

[Chris-TalkTalk]

Hi Fortesmentum,

I've ordered a replacement router, it should be with you within a couple of days. I've also ordered a returns bag to send the old router back in

Chris

[KeithFrench]

I always thought that they would not supply a replacement power supply, but replaced the whole router instead. I have asked one of TalkTalk's support to pick your thread up and sort it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.