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For queries about your TalkTalk broadband service.

Sagemcom router not connecting to internet

gordony
First Timer
Private Message TalkTalk
Message 8 of 8

My Sagemcom router is not connecting to internet,I have been in touch with talktalk but  after all suggestions to try it still will not connect.

I have had an engineer to check ,but he said it works at master socket but not at extension socket 5 mtrs away, his test phone works at extension socket but not the talktalk router,He exchanged all cables and filters,power supply  connections at master and extension socket but still  the router did not work. His conclusion was to run the router by wifi at master socket which is not  feasable due to lack of space packed up his tools and left.

How ever I have been loaned a TP-Link 7D01 router and that connects and works perfectly at  the extension socket, I can unplug  and retry and  The TP-link 7D01 connects straight away.

Do I go and purchase  or is there any thing else I coild try

gordony
0 Likes
7 REPLIES 7

Message 1 of 8

Hi @gordony 

 

That's great news, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Message 2 of 8

Hi Michelle,

replacement router received and all now working ,thanks to all for your help.

old router returned with prepaid label

best regards

gordony

gordony

Message 3 of 8

Morning @gordony 

 

Just checking back in to see how you're getting on?

 

Thanks

 

Michelle 🙂

 

Message 4 of 8

Hi @gordony 

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Debbie

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Message 5 of 8

yes please Debbie, I would be very grateful to get my talktalk router working. I can then give my loan router back to my son

regards

J.G.Yeomans

gordony

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8

Hi @gordony 

 

Would you like me to send a replacement router?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 8

Wait for staff to respond, @gordony, but it will be after the weekend. 

Gliwmaeden2, a fellow customer.