Samsung wifi issues with Eero.

[LordBob]

Morning all.

Just wanted to run this by the community to see if there was any solutions before I contact TT.

We had TT full Fibre installed a month ago, 900, and it's brilliant on everything except my phone! PS5, Roku, Pixel, Switch, Vidaa tv, either wireless or wired work fine. My phone on the other hand is a pain! I have a Samsung Galaxy s23 ultra and before I had BT and it worked great but on TT and eero it's a nightmare. I'll use the phone and wifi and it'll be so slow so I run a Google speedtest and it will show 0.54 ish megabits persecond. I turn wifi off and on again and boom, 850 Megabits. It's so annoying! Most of the time now I'll turn wifi off and use 5g but currently they are upgrading the network here and I sit just between a 4g and 5g mast so that's a pain as well! I have done some Google searches and there seems to be issue with these phones but the so called 'fixes' don't work. So wondered if any of you wonderful community folk can shed any light on it?

Thanks

[KeithFrench]

Is your phone in a different location to the others & is the WiFi band different? I can't really do much unless you take my offer to check your WiFi (it is free).

[LordBob]

Thank you for the reply Keith. I had BT for years and never had any issue with my phone wifi. I have no issues with any other device on the TT network, my better halfs pixel and sons motorola work fine, mine just bugs out at 0.29mbps today for example. The ps5 is wired and works brilliantly and everything else is wifi. My phone can work again when turned off and on but often takes a couple of tries. It is to my mind a issue with the eero and samsung not liking each other. A few forums do describe problems but non really give a solution. That's why I thought I'd ask here. Could just be my phone and I'm due an upgrade March but obviously this issue could influence the brand I buy next time.

[KeithFrench]

Hi @LordBob 

This is probably WiFi interference that is reducing the signal strength to your phone.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.