Service Status Stuck

[thenightsurfer]

My internet has been getting slower for the past week.  Tonight I ran a Service Status check and now have this message:

"We suspect an issue with your broadband

We need to run a line test between our network and your home.

During the test, your broadband and phone line will temporarily disconnect.

In order for us to keep you updated, we need your mobile number."

It has been showing for 15 minutes now.  There are no buttons to click other than a "log out" one at the top of the screen.  I've also checked and there is a mobile number registered for my account.

Any idea how I can proceed?

Thanks

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and please let us know if you need any assistance 🙂

Thanks

[thenightsurfer]

Speed is still good and disconnections are down.

Looks like the issue is fixed (hope that's not tempting fate),  thanks to all who gave advice.

I'll stop updating this thread now.

 

 

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for keeping us updated 🙂

Thanks

[Skynet_TX]

Looking quite promising then, although NO disconnects would be even better !!. DLM will normally be triggered by around 5 or more disconnections in each 24 hour period, but as mentioned previously, DLM can also be triggered by 'errored seconds' on the line, which is far harder for you to know about, as you won't see anything happen. Fingers crossed all remains good.

[thenightsurfer]

One week on and the line has remained stable throughout.

A few disconnects,  but no effect on speed.

Very pleased.

 

 

[Michelle-TalkTalk]

Morning,

Thanks for confirming 🙂

Thanks

[thenightsurfer]

I think it was something Karl did last Thursday.  Speeds have been good since then.

Removing the extension wiring may have had an effect on the disconnects though.

I'm leaving the filter plugged into the test socket,  so hopefully all is now good.

Thanks to all for the suggestions and help.

[Karl-TalkTalk]

Hi

Glad the speeds have remained consistent for you.

Regards,

Karl. 

[Skynet_TX]

Excellent news, I'm assuming you are still plugged into the test socket at the moment ?, if so then this is starting to look like it may well be a fault with your faceplate, internal wiring or extension socket that was causing the instability and disconnections.

[thenightsurfer]

Still looking good at 75 mbps.  No disconnects since Friday.  Thank you.

 

 

[Michelle-TalkTalk]

Morning,

The sync speed now looks consistent for 4 days. What speeds are you seeing if you run a speed test now please?

Thanks

[thenightsurfer]

Day 2 and still at 74 mbps.  Zero disconnects.

Will check again on Monday

 

 

[Karl-TalkTalk]

Hi

OK, lets see if this remains at this speed. If not then the engineer will be needed, but for now, lets monitor over the weekend.

Karl.

[thenightsurfer]

Hey Karl,  what did you do? 

I'm seeing 75mbps. 

Thank You.

 

[Karl-TalkTalk]

Hi

Test now please.

Karl.

[thenightsurfer]

OK.  Does the engineer need to access the socket inside the property?

If so,  perhaps next Tuesday (22nd)?

[Debbie-TalkTalk]

Hi thenightsurfer

I've re-checked the connection stats and the sync speed hasn't increased any further.

The next step will be an engineer visit to the property. Would you like me to arrange this visit?

Thanks

[thenightsurfer]

No change to the speed today,  but one disconnect at 08:20.

 

Still plugged into the test socket.

 

[Michelle-TalkTalk]

Morning,

Thank you for confirming. Hopefully DLM will increase the speed soon and I will re-check the stability and speed again on Friday.

Thanks

[thenightsurfer]

Yes,  still connected to the test socket and still seeing only 48mbps.  No disconnections since Saturday though,  which is good.: