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Broadband help

For queries about your TalkTalk broadband service.

Sky q

RWSti1
First Timer
Private Message

on ‎20-01-2022 12:00 AM

Message 4 of 4

I have Sky Q and a TT Sagecom hub. The Q constantly drops connection to the router. On Sunday I had to reconnect 5 times. It is a daily issue for the last few weeks but ther ae no faults on TT and I get between 30 and 50 mbps on speedtests. Is there a fix for this. All suggestions appreciated!

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to RWSti1

on ‎20-01-2022 09:47 AM

Message 1 of 4

Hi RWSti1

 

Thanks for your reply.

 

Mine is connected on 2ghz too. Please let us know how you get on.

 

Debbie 🙂

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RWSti1
First Timer
Private Message

on ‎20-01-2022 09:45 AM

Message 2 of 4

Thanks Debbie. I have renamed my 2Ghz and connected Q to it. The mini box is also now working. I have moved as many of my devices as I can to 5Ghz. There 2 left on 2Ghz which I guess are theQ box and the mini. Let's see how it goes - fingers crossed!

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎20-01-2022 07:13 AM

Message 3 of 4

Hi RWSti1

 

I'm sorry to hear this.

 

I have a Sky Q box and I have split my SSID's. Have you tried this? Split your router's SSID (wireless network name)

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