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Broadband help

For queries about your TalkTalk broadband service.

Slow Broadband Speed

geoffgiles
First Timer
Private Message

on ‎10-06-2022 10:18 AM

Message 2 of 2

I have an ongoing problem with slow broadband speed which has resulted in a visit from both a TalkTalk and Openreach engineer, which has not resulted in the problem being resolved.

 

I would like to know how to avoid having to do an online chat every time I have to contact Technical Services; which sometimes takes nearly two hours and being asked the same questions that I have already answered.

 

I just want to be able to speak to someone!

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎10-06-2022 10:21 AM

Message 1 of 2

Morning,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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