Slow Broadband

[Richard_Whitney]

Good Morning,

Normally we get a download speed of nearly 3mbps via a wired connection, but for the last few weeks we’ve been closer to 1.5mbps. It's very stable but obviously the drop makes a difference at these speeds. Tests are with no other appliances connected and all sockets have filters. The landline is working fine. We’ve just changed to the new Wi-Fi hub today as part of a renewed plan and the coverage is great but the speed hasn’t improved, which makes me think it’s a line issue.

Last time someone reset the line and optimised DLM for us which worked great. Is it possible to do that again please?

Thanks in advance,
Richard

[Debbie-TalkTalk]

Hi Richard

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Richard_Whitney]

Hi Debbie,

That’s done the trick, thanks very much for your help!

All the best,

Richard

[Debbie-TalkTalk · Accepted solution]

Hi Richard

Apologies for this.

I've optimised the connection and the sync speed has increased from 2mb to 3.5mb.

Please can you monitor the connection/speed over the next few days to see how it compares.

Thanks

Debbie

[Richard_Whitney]

Hi Keith,

Yes no change at the master socket. We’ve had this before where the speed slows down for some reason then a line reset solves the issue. Hoping it’s the same solution this time.

Thanks,

Richard

[KeithFrench]

Have you tried this with the router temporarily connected to the test socket with a new microfilter (or a known good one)? This is located behind the master socket's removable faceplate.