We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Slow Intenet speed

JaniceTeece
First Timer
Private Message

on ‎13-11-2022 03:59 PM

Message 3 of 3

Only getting 8mbps to the router instead of the guaranteed  18mbps. This has been like this for a week and a bit now.

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎14-11-2022 07:09 AM

Message 1 of 3

Hi JaniceTeece

 

I'm sorry to hear this.

 

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




Skynet_TX
Community Star
Private Message

on ‎13-11-2022 05:31 PM

Message 2 of 3

Hi @JaniceTeece,

 

It would be worth going to the Service Centre to ‘run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

© TalkTalk 2024