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Broadband help

For queries about your TalkTalk broadband service.

Slow speed and connection failure

davidfawthrop
Conversation Starter
Private Message TalkTalk

on ‎24-05-2025 12:08 PM

Message 63 of 63

My connection keeps failing and my speeds are slower than guaranteed. I have opened a case (ref REP-15663442) and have received an email advising more home tests are required. The email says I will receive instructions "shortly". Email sent 13.01 Friday. No further communication.

Any help appreciated

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62 REPLIES 62

davidfawthrop
Conversation Starter
Private Message TalkTalk
In response to Divsec

on ‎24-05-2025 01:08 PM

Message 61 of 63

Thanks for your suggestion. Tried the reboot but speed  still the same. Connection hasn't failed for a while, but seems erratic.

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Divsec
Community Star
Private Message TalkTalk

on ‎24-05-2025 12:15 PM

Message 62 of 63

Hi @davidfawthrop your post has been escalated but given the bank holiday responses may be delayed.

 

Have you tried a 30 minute reboot of your router? This can reset your profile at the exchange and improve things. Once is enough as multiple attempts could reduce speeds.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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