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Broadband help

For queries about your TalkTalk broadband service.

Slow speed and connection failure

davidfawthrop
Conversation Starter
Private Message TalkTalk

on ‎24-05-2025 12:08 PM

Message 63 of 63

My connection keeps failing and my speeds are slower than guaranteed. I have opened a case (ref REP-15663442) and have received an email advising more home tests are required. The email says I will receive instructions "shortly". Email sent 13.01 Friday. No further communication.

Any help appreciated

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62 REPLIES 62

davidfawthrop
Conversation Starter
Private Message TalkTalk
In response to Divsec

on ‎24-05-2025 01:08 PM

Message 61 of 63

Thanks for your suggestion. Tried the reboot but speed  still the same. Connection hasn't failed for a while, but seems erratic.

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Divsec
Community Star
Private Message TalkTalk

on ‎24-05-2025 12:15 PM

Message 62 of 63

Hi @davidfawthrop your post has been escalated but given the bank holiday responses may be delayed.

 

Have you tried a 30 minute reboot of your router? This can reset your profile at the exchange and improve things. Once is enough as multiple attempts could reduce speeds.

I don't work here and all my opinions are my own.
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