Slow speed

[Stevet89]

Hi, my internet speed is really slow, this is the 2nd time its dropped within a few months now

[nambuso-TT]

Thanks for advising @Divsec. @Legwot please do start your own thread and we will take it from there. Thanks

[Divsec]

Hi @Legwot you are posting on an old thread, please start your own which will then attract the attention of the TT team

[Legwot]

Speed test shows network download speed 27.11 Mbps which is very very slow 

[Legwot]

Still not connected 

[Legwot]

Slow internet speed

[sabelo-TT]

Thank you for this. Since you have now conducted a factory reset to your router, I will kindly ask for you to double check on the performance of your connection for me. Do confirm should you still be experiencing any issues. 

[Stevet89]

Done

[sabelo-TT]

Thank you for this. So, I have just started on checking on your line, including your local exchange to see if there are any issues which also impact the performance of your connection. 🙂 

With this being said, could you kindly conduct the following steps for me on your router: 

1. Switch your router on, if it isn't already.
2. Locate the reset pinhole button. This is usually on the back or side of your router.
3. Gently push a pin, a straightened paperclip or another appropriate item into the hole until you feel a click. Hold it for 30 seconds.
4. Any lights on the front of the router should turn off and come back on again.
5. Once your router has fully booted and any lights are on, you can reconnect your devices to your Wi-Fi.

Do confirm with feedback once done. 

[Stevet89]

No none of the above

[sabelo-TT]

Alright. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line? For example a care alarm, lifeline, health pendant or fall detector.

[Stevet89]

It has a few times in the past few days so i have had to wait for it to re connect, it also nuffers whenever i watch a netflix/amazon, even with no other devices connected to the wifi

[sabelo-TT]

Thank you for sharing this. Let me see what I can do for you on my end. Just to double check on a few things, besides the slow performance, does your connection drop at times while being connected?

[Stevet89]

 I ran this test 

[sabelo-TT]

Hello there @Stevet89, have you checked on your end if there are currently any issues affecting your broadband performance via My Connection on MyAccount?

[Stevet89]

Hi,

Yes it feels very similar where the apeed has suddenly dropped within a day

[Divsec]

Hi @Stevet89 I see that back in February it required Openreach to clear the fault, does this feel similar?

Your post has been escalated.