Slow wifi

[Osakweactie]

Since upgrading my WiFi my Internet is really slow when it should be faster?

[Debbie-TalkTalk]

Hi Osakweactie

Do you still need help with this?

[Debbie-TalkTalk]

Hi Osakweactie

What speed are you receiving?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Skynet_TX]

Hi @Osakweactie,

What TalkTalk package were you on previously, and what package have you upgraded to ?

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.