Smart Bulbs

[jswilsonuk]

Hi guys

i have seen several posts about smart bulbs not waiting after changing to the latest TT router, but the threads do not state what solved the problem but looking at the number of posts it sounds like I am not alone.

 The bulbs are several different makes and all working on other networks but not on TT. They are all 2.4GHz. They just hang and do not connect to the wifi network.

Any help would be really appreciated.

Thanks

James

[KeithFrench]

Hi @jswilsonuk 

In line with what @Karl-TalkTalk said, do you want my help?

[Karl-TalkTalk]

Hi

Optimisation is now off.

I've not seen this issue before but it does sound like a localised wifi issue. @KeithFrench can help you troubleshoot your wifi issue.

Karl.

[jswilsonuk]

Hi Karl

thanks

i have added my phone number to my profile.

can you advise me if my issue with the smart bulbs is something you have seen before and if so what is the fix?

thanks

james

[Karl-TalkTalk]

Hi jswilsonuk

If you add your phone number to your 'Community Profile' I can turn optimisation off for you.

Thanks  

Karl.

[KeithFrench]

Hi @jswilsonuk 

If you simply reply to my post saying that you want WiFi Optimisation disabled, then TalkTalk will do this for you. Once disabled, let me know & I will send you my guide.

[jswilsonuk]

Keith

yes Sagem modem

no I have not had wifi optimisation disabled

How do I contact TT to request this, I cannot find a telephone number

please send guide

although I am surprised that this is so difficult and that TT do not have more support on this

thanks

james

[basin-bob]

Hi James.

what seems to have worked for me is a strategically placed good quality T.P. Link duel band extender (AC2600). The Jury is still out but so far so good. 
bob

[basin-bob]

Hi Keith

Sorry, I am struggling to find my way around this forum, it seems so complicated compared to others I have used. I have started my own thread called home automation, for some reason I managed to think you were offering advice on that. 

sorry. 

[KeithFrench]

Hi @jswilsonuk 

I assume that you mean the Sagemcom Wi-Fi Hub (FAST 5364)?

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[KeithFrench]

Hi @basin-bob 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[jswilsonuk]

Keith

it is a safe com router

it is located in the same spot at the BT router that worked fine

no other changes to setup

the wireless plug sockets worked fine after switch over.

cheers

james

[basin-bob]

Hi Keith I am having this problem. My router is The latest standard issue Talk Talk Huawei. Everything was working fine with no issues with my previous ISP Voda. I haven’t split and renamed the two frequencies yet. I hope to do that tomorrow if I can work out how. 
I don’t really understand about the interference bit, but we are a remote property with the nearest neighbour being about half a click away. So if it is interference, it would have to be one of my own pieces of equipment and nothing has changed (other than the router and ISP) since it all worked with Voda.  

puzzled. 

[KeithFrench]

Hi @jswilsonuk 

With most smart devices it is always worth splitting the WiFi SSIDs up to have different names, but the general reason for them not working in the 2.4GHz band is WiFi interference.

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?