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Broadband help

For queries about your TalkTalk broadband service.

Social media access issue

skumar77
First Timer
Private Message TalkTalk

on ‎08-03-2025 07:56 PM

Message 8 of 8

I usually set kids safe setting via mobile browser on WiFi. It has been working fine up until last Thursday. 
when I had to change setting using mobile data. I can’t access any social media sites like Facebook, LinkedIn, Instagram, TikTok, Snapchat. 
also scams alert and visit alert settings are also not working and restrict me to access some sites. Has anyone faced this issue. Pls help

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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to skumar77

on ‎10-03-2025 12:23 PM

Message 1 of 8

Hi @skumar77 

 

Can I just check, did you power down the router for a full 30 minutes as this will start a new session?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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skumar77
First Timer
Private Message TalkTalk
In response to Divsec

on ‎10-03-2025 11:19 AM

Message 2 of 8

not the community support but the online agent. I have reached out to customer support team without any help. I am getting no where with this issue. 

 

 

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Divsec
Community Star
Private Message TalkTalk
In response to skumar77

on ‎09-03-2025 06:01 PM

Message 3 of 8

Hi @skumar77 unfortunately the community support only work weekdays.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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skumar77
First Timer
Private Message TalkTalk
In response to Divsec

on ‎09-03-2025 04:43 PM

Message 4 of 8

I tried everything and just tired turning off router for 20mins. Reset it. No change. Have not heard back from customer support yet

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Divsec
Community Star
Private Message TalkTalk
In response to skumar77

on ‎09-03-2025 01:45 AM

Message 5 of 8

Have you tried all the excellent advice here

https://community.talktalk.co.uk/t5/Articles/What-to-do-if-you-can-t-load-websites/ta-p/2205403

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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skumar77
First Timer
Private Message TalkTalk

on ‎08-03-2025 09:12 PM

Message 6 of 8

Kids safe settings I changed on WiFi. When I had to turn off I used mobile data as I was not home. 

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Divsec
Community Star
Private Message TalkTalk

on ‎08-03-2025 08:49 PM

Message 7 of 8

Hi @skumar77 what setting did you change, on what, using mobile data?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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