Speed problem

[Emik1]

Hi.

After few months with good service my speed has fallen and is floating all day.

Please see attached screenshot.   

[Anonymous]

Morning,

How are you getting on?

Thanks

[Chris-TalkTalk]

Hi Emik1

I've booked the appointment for tomorrow morning - May 19 2022, AM (8am-1pm) - please let us know how you get on

Chris

[Chris-TalkTalk]

Hi,

I've sent you a PM

Chris

[Chris-TalkTalk]

Thanks for answering the security questions. I've sent you a PM requesting a little more information 

Chris

[Chris-TalkTalk]

If you'd like us to go ahead with the engineer visit can you confirm:
 

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Chris

[Emik1]

Hi Chris

Yes of course. Let me know date and time please

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Emik1]

No as I dont have any telephone. 

[Chris-TalkTalk]

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Emik1]

Hi Chris. Yes is connected. So. I did all test as before as well. Definitely problem on Talk Talk site. 

[Chris-TalkTalk]

Hi Emik1,

Line test is passing but I can see that your speed has dropped and your connection appears to have been dropping too. Is your router currently connected to your Test socket, if you have one?

Chris

[Emik1]

Thanks for response. Minimum quaranteed speed is 14.9. I am onFibre 35

[Gliwmaeden2]

@Emik1, what package are you on?

What are your normal expected speeds, and what does Service Centre say is the minimum guaranteed speed for your particular line?

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Go via your avatar/name; settings; launch profile wizard. 

Staff will be back on here after the weekend. They respond Monday to Friday. 

[Emik1]