Speed problem

[Emik1]

Hi.

After few months with good service my speed has fallen and is floating all day.

Please see attached screenshot.   

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Chris-TalkTalk]

Hi Emik1

I've booked the appointment for tomorrow morning - May 19 2022, AM (8am-1pm) - please let us know how you get on

Chris

[Chris-TalkTalk]

Hi,

I've sent you a PM

Chris

[Chris-TalkTalk]

Thanks for answering the security questions. I've sent you a PM requesting a little more information 

Chris

[Chris-TalkTalk]

If you'd like us to go ahead with the engineer visit can you confirm:
 

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Chris

[Emik1]

Hi Chris

Yes of course. Let me know date and time please

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Emik1]

No as I dont have any telephone. 

[Chris-TalkTalk]

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Emik1]

Hi Chris. Yes is connected. So. I did all test as before as well. Definitely problem on Talk Talk site. 

[Chris-TalkTalk]

Hi Emik1,

Line test is passing but I can see that your speed has dropped and your connection appears to have been dropping too. Is your router currently connected to your Test socket, if you have one?

Chris

[Emik1]

Thanks for response. Minimum quaranteed speed is 14.9. I am onFibre 35

[Gliwmaeden2]

@Emik1, what package are you on?

What are your normal expected speeds, and what does Service Centre say is the minimum guaranteed speed for your particular line?

You also need to complete your community forum profile details for TT staff to identify your account. 

Go via your avatar/name; settings; launch profile wizard. 

Staff will be back on here after the weekend. They respond Monday to Friday. 

[Emik1]