Speed reduced since upgrade.

[jbuchanangb]

About 27 June I upgraded my Part-Fibre contract from Fibre 35 to Fibre 65.

I am now only achieving a download speed of about 31Mb/s, compared to the guaranteed minimum of 45.4Mb/s

This is a bit disappointing. I was regularly seeing 37Mb/s on Fibre 35.

My router is connected to the test socket. I am not experiencing noise on the landline.

What does it look like from your side?

[amahle-TT]

So just to confirm, would you say the issue occurs everywhere or in certain areas?

[jbuchanangb]

I understand the way you are working. This PC has been sitting in this location with this router for 3 years, While I was on Fibre 35 speed tests regularly showed 37Mb/s. It is currently reporting about 31 Mb/s. I can run a speed test with and iPad or an Android phone at various locations, but the key point is that when in same room as router the same speed (~31Mb/s) is experienced.

I have scanned for possible conflicting Wi-Fi networks, and in my location in a detached house, there are no other routers in range. I think the speed reduction is in the network somewhere, not local.

[amahle-TT]

Okay noted, so the issue occurs in one location in your house?

I need to establish if the problem is a general WiFi or Broadband issue, or if it's potentially a coverage issue. If the problem only occurs in places that may be further from the router, or are blocked by walls, doors or windows, then it's likely the issue is related to the WiFi signal not being strong enough where you experience the problem.

[jbuchanangb]

Affects all devices. PC is not moving about, because it is sitting on a desk. iPad has the speed reduction when used in same room as router.

2.4GHz Wi-Fi on channel 6. 5Ghz Wi-fi on channel 104. No other wi-fi sources in range.

[amahle-TT]

Okay so, does the problem with the speeds occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[jbuchanangb]

No such things in use here.

[amahle-TT]

Thank you for confirming,

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[jbuchanangb]

I confirm that I at home using the configuration mentioned at the foot of my message.

[amahle-TT]

Hi there @jbuchanangb, I will look into this for you. Please confirm if you are messaging us from home.